Ballygally Holiday Apartments

Terms & Conditions

The terms and conditions of booking set out below, provide a basis on which the owners accept bookings for Ballygally Holiday Apartments.

1) RESERVATIONS:

Initial enquires and reservations may be made by telephone/fax or by mail with the Manager. Your reservation however, will only be secured when we receive your booking deposit of £100. Deposits can be paid by Mastercard, Visa or by Cheque made payable to: Ballygally Holiday Apartments - crossed a/c payee only.

2)CONFIRMATION:

Deposits are not refundable or transferable. On receipt of your deposit, we will issue a Deposit Confirmation which will detail the dates of your reserved holiday; the apartment allocated; and the total cost of your apartment for the letting. The issue of our Confirmation will demonstrate that an agreement exists between you and the owners of Ballygally Holiday Apartments. Your deposit will be used during your stay at the apartments as a Good Housekeeping Deposit.

3) CANCELLATION:

a. By You: If you are compelled to cancel your reservation, you should let us know as soon as possible, and then immediately confirm your cancellation in writing. Your cancellation will only become effective when we received your written instructions. Failure to cancel your reservation in writing will deem you responsible for the full costs of the reserved holiday.

b. By Us: It is unlikely that it will be necessary for us to cancel your holiday; however we do reserve the right to do so. In such an event, we will do our utmost to offer you another holiday of an equivalent standard (subject to availability), or provide a full refund of your deposit.

4) PAYMENT PROCEDURE:

Once our Confirmation has been issued, you become responsible for the total cost of the holiday. On arrival at the Apartment Complex you must make full payment for the apartment letting to the Manager, in advance of you being allocated your key - payment may be made by cash, cheque, Access or Visa. Should you fail to take up your apartment on the date booked, we will invoice you for full payment by first class mail.

5) ARRIVAL AND DEPARTURE:

Keys to the apartments can be collected after 3:30p.m. on the day of arrival. Apartments should be vacated by 10:30a.m. on the day of departure.

6) GOOD HOUSEKEEPING DEPOSIT:

On arrival at the Apartments, your Booking Deposit becomes a Good Housekeeping Deposit. This acts as a damage deposit and obviously will be returned at the end of your holiday provided that the apartment and contents are left in a satisfactory condition.

7) YOUR RESPONSIBILITIES:

The Manager shall be allowed access to your apartment at any reasonable time. You are responsible for the apartment and are expected to take all reasonable care of it. All equipment, utensils etc must be left clean and tidy at the end of your holiday. You are also responsible for any breakages or damages to the apartment or its contents, these must be notified to the Manager immediately; and are liable also for the loss of any equipment from the apartment, whilst being occupied by you.

8) PETS:

We regret that pets are not permitted on the apartment complex.

9) PARTY SIZE:

The total number of people occupying the apartments shall at no time exceed the number stated upon booking. Should you abuse this requirement you may be asked to leave apartment complex immediately.

10) DISCLAIMER:

No responsibility will be accepted by the owners for any accident or loss of, or damage to personal effects, baggage, car or any other item belonging to you or any member of your party whether arising from the negligence of the owner, his servants or that of any tenant of the apartment complex.

11) COMPLAINTS:

If, whilst on holiday, you are not satisfied with your apartment, you should contact the on-site Manager immediately so that we can attempt to resolve the problem. Failure to follow this procedure will make it impossible for us to put the matter right and may result in the loss or reduction of any rights you may have had in connection with your complaint. If after contacting the Manager you still feel the problem has not been resolved to your satisfaction, then you must put your complaint in writing to "The Proprietors" within fourteen days of your return from holiday.

 

Credits and special thanks to:

Images courtesy
Northern Ireland Tourist Board
www.discovernorthernireland.com

Images courtesy
Causeway Coast and Glens
www.causewaycoastandglens.com

Virtual Tours and Panoramic Imagery
ispyni
www.ispyni.com